Shipping and Delivery
UK Shipping Options:
FREE Delivery:
- Service: Royal Mail Tracked 48.
- Duration: 2-4 working days.
- Eligibility: Orders over £25.
Royal Mail Tracked 24:
- Duration: 2-3 working days.
- Cost: £3.99.
Saturday Delivery:
- Service: Royal Mail Tracked 24.
- Cost: £4.99.
Areas Covered:
- Includes the Isle of Man, Jersey, and Northern Ireland.
Order Processing:
- Timeframe: 1-3 working days.
Note:
- Shipping is free for UK orders over £25, except during sale events.
USA Shipping Options:
Free Economy Shipping:
- Eligibility: Orders over £150.
- Carrier: Royal Mail / USPS
- Duration: 5-17 working days.
- Cost: Free.
Economy Shipping:
- Carrier: Royal Mail / USPS
- Duration: 5-17 working days.
- Cost: £9.99.
DHL Express Shipping:
- Duration: 3-4 working days.
Tracking:
- Both shipping services are fully tracked.
- Tracking details will be emailed to you once your order is shipped.
Additional Costs:
- Variability: Shipping costs with DHL may vary depending on your location. Please refer to 'Worldwide Shipping' for full details.
- Responsibility: All shipping, taxes, and duties are to be paid by the customer.
EU Shipping:
- Method: Shipped via DHL Express.
- Delivery Time: Typically 3-4 working days.
- Tracking: This is a fully tracked express service.
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Costs:
- Fees: All shipping, taxes, and duties are to be paid by the customer.
Applicability:
- Retail Customers: These shipping terms apply to retail purchases made through our online e-commerce store.
- Wholesale and Distributors: Shipping for these orders will be quoted separately.
Worldwide Shipping Explained
Worldwide shipping costs are calculated at checkout and sent via DHL Express. For orders that require shipping to international addresses, if the shipping cost exceeds the standard £19.99 fee listed on our website, we may provide a custom shipping quote at the time of order fulfillment. This adjustment is necessary for certain locations where DHL applies additional charges for remote areas. You will have the option to pay these additional charges, alter your shipping method, or cancel your order.
The shipping cost for your order may vary depending on its size, weight, and destination country. For trade orders, please refer to our Trade Site Terms and Conditions. International shipping estimates provided by LB Training Academy Limited do not cover any additional customs fees, taxes, or duties, which may vary based on the destination country's laws and current economic conditions. You are responsible for the timely and complete payment of these charges to secure delivery of your orders. If you do not pay these charges, or if you refuse delivery resulting in the return of the products to us, you will be responsible for the return shipping costs and any fees associated with resending your order. While we estimate that international deliveries will take 3-5 working days, this is subject to customs inspections and may take longer.
Returns Policy
We take pride in our products and how we pack your order, however, we understand that sometimes items get damaged in transit, or you may need to return your order for some reason. If you wish to return an item, please start our returns process within 14 days of receiving your order by filling in a returns form to initiate the process.
Please note that all orders must be returned to us in their original state, unopened, and unused. Read our shipping and returns process below so you have all the details you need to understand our shipping, track your order, or arrange a return.
Our returns policy does not affect your statutory rights.
Complaints Procedure
We work hard to maintain excellent customer service, however, we understand that sometimes things don't work out and you need to speak with us about this. Follow this link for our full complaints procedure so we can help you resolve any issues you may have.
