Training Course Terms and Conditions
LB Training Academy is the official training academy for The London Brow Company (London Brow Company Limited).
Training Course Terms and Conditions
Training dates will be confirmed upon payment of a Booking Fee, which is non-refundable and non-transferable to other courses or dates.
LB Training Academy reserves the right to assign the course place to another delegate if fees are not paid promptly. Course fee payments must be made in full within 7 days of the course date. For bookings made within 7 days of the course, the full fee is due at the time of booking to secure your place.
Cancellations and Refunds
All Course payments and Course booking fees are non-refundable, except for our 48-hour cancellation policy, which allows cancellations within 48 hours of the original booking by contacting us at 0800 3345373 or emailing training@londonbrowcompany.com. This policy does not apply to online training courses.
Cancellations made within 7 days of the course date are non-refundable, except in exceptional circumstances, such as bereavement, at our discretion. In such cases, a credit note for future training may be offered.
Cancellations made within 48 hours of the original booking will not incur charges.
Online Course Cancellations
Online Courses cannot be canceled or refunded once course material has been accessed. LB Training Academy monitors course progress, including time spent on each module. Accessing course materials implies the use of copyrighted material.
Name Changes/Certificate Loss
Ensure accurate personal information for certification. Correction of certificate mistakes or replacement due to loss will incur a £15 charge.
Notify us of non-receipt of your certificate within 45 days of course completion to avoid duplicate certificate charges.
Lost manuals will be charged at £25.
Certificates
Certificates are issued only to the individual who purchased the training course. When purchasing a course for a team member, contact our team with the student's full name and email address before the course begins, as changes to certificates cannot be made once the course commences. Upon successful completion of the training and passing all four case studies, students in the United Kingdom will receive a printed training certificate via post.
International students will receive a high-resolution electronic certificate that can be downloaded and printed. For those preferring a printed copy, shipping fees must be covered to have it delivered to their respective countries.
Certificates are typically issued within 7 to 14 days after the final case study is passed.
Course Notes and Training
LB Training Academy manuals and course content are not legally interpretable. Neither LB Training Academy nor its employees, trainers, or consultants can be held responsible for actions based on course notes or content.
Models
Models are typically required for most courses. Contact the academy for model requirements. Pregnant or breastfeeding models cannot be accepted.
Pregnancy/Breastfeeding
If you are pregnant or breastfeeding as a student, please contact the academy to assess your eligibility for training treatments during group courses. If ineligible, bring a model for practice, but notify us during booking.
Online Training
Online courses are accessible for two years from the payment date. Course case studies need to be submitted within 6 months from your course purchase date. After the initial 6 months case study expiration, access to the online portal, course content, and material will still be available however case study submissions will be closed. Ensure you have time to complete all modules and case studies within this timeframe for certification before your case study portal expires.
Case Studies
Courses will require home study and case studies. Case studies are to be be completed and submitted within 6 months from your course purchase date. In order to pass your course and receive an accredited certificate your final case study must be received before the course deadline (6 months from course purchase date.) Course extensions will only be considered in extenuating circumstances and must be requested at least 30 days before your course deadline (as detailed above). We retain the prerogative to request more than the stipulated minimum of 4 case studies if we assess that you may require additional practice or support before certification. Additionally, we reserve the right to request written, oral, and video evidence of your case studies to ascertain your competence and ensure that you meet the requisite standards for certification.
Agreement to Our Terms and Conditions
By booking a course and paying the deposit or fees, you agree to our terms and conditions as listed on our website and provided in the terms and conditions link sent during booking.
Complaints Procedure
In case of dissatisfaction or complaints, please follow our complaints procedure. We strive to ensure your satisfaction with our services at LB Training Academy.
